Every online retailer has their own claims routine, please contact the support team at the online retailer where you placed your order for further assistance.

The lockers are open 24/7.

Your package will stay in the locker for 72h before it's returned to the e-commerce merchant.

Make sure you have allowed access to Bluetooth and Location Services in the iBoxen app. If you still can't open the locker, contact Airmee support.

You can see the address of the locker in the Airmee app or via the link sent to you by sms.

Yes, you can allow someone else to pick up your package in the iBoxen app.

You have to identify yourself via BankID to pick up the package, the locker communicates with your phone via Bluetooth and Location Services is needed to ensure that you are located at the correct locker.

Information about your delivery can be found in the Airmee app or via the link sent to you by sms. If you do not see your delivery it means that we have not yet received your packages from the online retailer. You will receive a notification as soon as we have received your package for delivery.

We will notify you as soon as your delivery is booked. You can track your delivery in the Airmee app or via the link sent to you by sms. When the courier is on their way you will be able to follow the delivery in real time and see an exact delivery time in the Airmee app or via the tracking link.

If your delivery is delayed you will receive an notification via the Airmee app or via the link sent to you by sms with a new delivery date within 1-2 days. If more than two days have passed since the last update please contact Airmee support.

A delay can happen due to several reasons. We will deliver the package as soon as possible and will keep you informed via the Airmee app or via the link sent to you by sms.

If the courier encounters any issue during delivery they will call you from a 010- or hidden number. If we can't deliver to you, a new delivery attempt will be planned the next possible day.

Only once the courier is on their way, you will be able to follow the delivery in real time and see an exact delivery time in the Airmee app or via the tracking link.

It is not possible to pick up your package at our terminals, due to security and safety risks. The package will be delivered to your home.

You can choose to have the package left outside your door (as long as the delivery does not require a signature or ID check). If the leave outside door option is not available, you will receive a notification or text that we could not deliver and a new attempt will be scheduled.

You find your estimated delivery date in the Airmee app or via the link sent to you by sms. When the courier is on their way to the locker you will be able to track the delivery in real time.

To pick up the package from the locker you need to download the iBoxen app and identify yourself with Bank-ID. The locker will open when you are standing next to it. Make sure that you allow access to Bluetooth.

When you have collected your package you will be able to book a return pick up in the Airmee app or via the link sent to you by sms if the webshop offers returns through Airmee. The package will then be collected at your home address.

If the webshop offers returns with Airmee you can book a return pick up in the Airmee app or via the link sent to you by sms. If you are not able to book a return yourself get in touch with the online retailer where you placed your order.

Please contact Airmee support through the chat in the Airmee app or via the link sent to you by sms.

You can book a new pick up in the Airmee app or via the link sent to you by sms.

You don't need one! Our courier will bring the return label and put it on your package when they pick it up from your home address.

You can book your return in the Airmee app or in the tracking link sent to you by both text message and email. If you can't find the text message or email, please contact Airmee support with your name and tracking number/order number.

Airmee cannot change your delivery address, due to security reasons. Reach out to the support team at the online retailer where you placed your order to change the address.

Airmee cannot change your phone number, due to security reasons. Reach out to the support team at the online retailer where you placed your order to change the phone number.

Yes, someone else can receive the delivery if they show yours and their proof of identification to the courier.

You can add your door code, intercom, floor number and name on door in the Airmee app or via the link sent to you by text message.

You can change the delivery date, in the Airmee app or via the link sent to you by text message, until 13:30 the same day as the delivery.

You can change the delivery date in the Airmee app or via the link sent to you by text message until 13:30 the same day as the delivery. You will only see the available delivery times offered to you for the specific online retailer.

You are not able to change date, time or address/locker for your locker delivery. We can deliver to your home address instead. Contact customer support for further assistance.